The 365cups thermal printer is designed specifically to receive, and print orders that arrive from the 365cups system.
When you receive your printer it will come with:
At the back of the printer:
To get the printer up and running:
At the top of the printer:
To open your virtual store:
The printer takes 57mm x 38mm thermal paper. This paper can be purchased from 365cups in bulk, or from other online stores like eBay.
Lift the latch to open the panel which will allow you to change the paper. (Shown in above diagram, left hand side)
Once the message 'Your store is OPEN' appears. It means you are ready to take orders.
Here is an example order which is not pre-paid. ie. The customer must pay in store:
If the order was pre-paid, the following will appear at the end of the order:
Total: 5.50 -- PAID --
Error configuring IP address
* Is the network plugged in?
* Is there a DHCP server?
Reset the printer to try again
These means the printer was not able to connect to the network:
It can also mean you do not have DHCP enabled on your network
Your store not yet configured
to use this terminal, or your
365cups account is inactive
To configure this terminal
click on Account -> Terminals
and add this terminal
Or email email@example.com
with this information
The printer is configured at the factory to work with your account, however the above error will appear if the printer was mis-configured, or your account is inactive, or your venue has been moved to another account for some reason.
To resolve, visit http://365cups.com, and configure this terminal using the Key printed on the message. Add the key to your terminals list, and reset the printer to try again.
Alternatively contact us and we will help you resolve the issue.